.
So
from the problems of building new parks, to taking over chains of
existing parks...
Word
association is great fun, but if playing with the average enthusiast,
don’t be alarmed by the tirade of obscenities exchanged in return for
your suggestion of ‘Six Flags’. Parks like Magic Mountain in America
have become famous not only for rides like Superman and X, but for
complete ineptitude in terms of basic functions such as customer service
and cleanliness.
So,
it was with a heavy heart that we waved goodbye to the Walibi in 1998 as
the Meeùs family sold one of Europe’s greatest collections of theme
parks, the Walibi Group, to the Microsoft of the theme park world; Six
Flags.
By
2000, Walibi Flevo became Six Flags Holland. Millions and millions were
invested, the park was virtually rebuilt and 30 new attractions
including four full-sized coasters opened.
So
what’s the problem? This is good, non?
Well,
yes and no. Six Flags Holland was a good example of a one-legged bar
stall in theme park form. Quirky, functional and does the job, but is so
infuriatingly trying that you would much rather just stand.
The
rides at Six Flags Holland are the single leg on this bar stall. It
could be an absolutely flawless example of a leg carved out of the
finest mahogany available, just like rides like Goliath, Robin Hood and
Merlin’s Magic Castle are all great in their own individual way, but
without the other ‘legs’ the park hasn’t got a leg to stand on.
Europeans
would learn first hand the criteria of theme park mentality, and Six
Flags would become the beautiful girl and the object of everyone’s
affection... with absolutely no personality – the golden goose that
you can’t bear to be in the company of for more than an hour without
going mad.
Customer
satisfaction dipped as staff became despondent, and cutbacks such as
running single trains on coasters and running rides on show times meant
that Six Flags Holland showed us where the parks real interests laid –
in making money.
This
is ironic, as whatever you say about Six Flags, and despite their best
efforts, making money has never been their forte. Six Flags’ reliance
has long been on selling cheap season tickets, which are great for
keeping the turnstiles spinning, but poor in terms of keeping tills
ringing. Regular visitors are less likely to stock up on food and
souvenirs, and have very short attention spans. If the park doesn’t
keep investing for this breed of visitor, they’ll just move on to
pastures new.
Bill
Gates, one of Six Flags’ major shareholders warned the company not
long ago and suggested selling their assets while they have been
skirting bankruptsy for years, and soon after his words of warning Six
Flags European Division was sold in 2004 to Palamon Capital Partners, a
private equity firm who would operate the seven parks as StarParks, who
hurriedly hailed the return of the Walibi as Six Flags Holland became
Waili World and Six Flags Belgium was renamed to Walibi Belgium.
After
the Six Flags debacle, StarParks is poised for a prosperous future.
They’ve inherited the very best aspects of Six Flags’ reign such as
the line-up of rides, and are already making progress on addressing Six
Flags’ less impressive legacy of poor customer service.
Furthermore,
they’re are steering the good ship StarParks on a new course, aiming
for the family market with rides such as Splash Battle, an interactive
water ride at their flagship park, Walibi World. Continues...
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